DELIVERY 

Please Note: these are approximate delivery times taking into account various factors. Generally our delivery is quite speedy although we suggest ordering in advance to ensure on time delivery

*Rates may vary for some regions.

 (Shipping times may be longer during site wide promotions such as Black Friday and the festive period. For Example for Ireland, please allow 5-10 business days during these periods. Other regions will be longer also.) 

RETURNS POLICY

RETURN ADDRESS:

Virgo Boutique,

Greenway Business Park

Ardagh,

V42 PC95

Co. Limerick

Ireland

If you are not completely satisfied with your purchase, simply return the item or items to us in their original unworn condition within 10 working days of receipt. Please ensure you complete the returns form with your order We will issue a full refund excluding delivery charges on receipt. It is your responsibility to ensure that deliveries are returned to us. 

If your purchase has a fault we have got to be notified upon receiving your order - Any flawed - faulty item reported after this period will not be accepted

Items are couriered / posted to our customers- while every effort will be made to ensure that these items arrive to you in perfect condition- wrinkles in the item are not deemed a flaw. 

We will process your return upon receiving your parcel.
Please allow 28 working days for a refund to show on your bank statement.

• You have 10 working days from receipt of the item to return it to us.
• The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
• The cost of returning the item to us is your responsibility unless the item is faulty or you have received an incorrect order please email us.
• Don't forget to complete the returns form with your order.

UK RETURNS 

• Please return to the above address and complete the returns form enclosed with your order, Please ensure that you have completed customs form CN22 for goods under €270 and form CN23 for goods valued over €270 

ORDERS 

1. HOW DO I ORDER?

You can order online with ease. Simply select your size, add the item to your cart. When you are ready to checkout, Click the shopping bag icon to view your basket & proceed to checkout. We only take orders through our website or mobile app and cannot accept payment over the phone.

2. WHY WAS MY ORDER CANCELLED?

Our items can sell out quickly due to high demand and occasionally an item you have ordered may become out of stock. If an item in your order does sell out, we will contact you as soon as possible to confirm the cancellation of your order. If your order contains additional items, they will be dispatched ASAP and the out of stock item will be refunded. Occasionally we might notice a flaw in the product when we do a quality check, if we do not have a replacement item for you we will cancel this item.

3. CAN I CANCEL / MAKE CHANGES TO MY ORDER?

You can change what’s in your shopping bag as many times as you’d like before you place your order.  However, once you checkout you will be unable to make changes to your order as we process our orders super-fast in order to get them out to you ASAP. You can send back the items for a refund  in accordance with our returns policy.

4. WHERE IS MY ORDER?

We will keep you updated every step of the way. When your order has left Virgo HQ we will send you an email containing your all-important tracking information. You can get up to date tracking info using this number. If you are waiting for your package for over a week, email support@lovevirgo.com and they will look into that for you.

5. WHY HAVEN'T I RECEIVED A CONFIRMATION EMAIL?

If you haven't received an email to confirm your order, you don't need to panic. Please double check that you entered the correct email address and take a look in your junk folder as it could be hiding in there. In the time being, you can log into your account and find your order details under 'latest orders'. If you are concerned at all, just contact us and we can look into this for you. Email us at support@lovevirgo.com

6. WHAT IS A PRE-ORDER?

Items on pre-order have not yet reached us from our supplier so are not dispatched straight away. If there is high demand for an incoming product we will list it for pre order. The expected dispatch date will be listed in the product description, please note this is a guideline and items may be delayed. If you have ordered more than one item, your order will be shipped as soon as the pre-order item arrives in with us & you will get a dispatch confirmation email.

7. HOW CAN I PAY FOR MY ORDER?

We accept a wide variety of payments including Paypal, visa debit, Apple Pay, Mastercard, Klarna etc. We only take orders through our website or mobile app and cannot accept payment over the phone.

8. IS IT SAFE TO ORDER ONLINE?

Of course, Don't worry, you’re always in safe hands when shopping at Virgo as we use the latest security measures to protect your details.

9. WHAT SHOULD I DO IF I RECEIVE AN INCORRECT OR FAULTY ITEM?

If you have any issues with your order, please email support@lovevirgo.com with pictures of the fault and our customer service team will help you.

DELIVERY & SHIPPING